Customer Support

Contact Us

Candles.net - The Candle Factory
301 Grandview Parkway
Traverse City, Michigan 49684
1.800.292.3616
info@candles.net

Hours of Operation

Information/Order desk hours:
10am to 5pm Eastern - Monday through Saturday

Retail store hours::
Monday through Saturday-10am to 6pm - Eastern
Sunday-Noon to 5pm - Eastern
Evening hours seasonally

Shipping and Return Policies

Privacy and Security

Most in-stock orders ship within 1-2 business days. Shipments usually arrive no later than five business days from time of shipment.

P.O. Box, APO and FPO shipments must be ordered by phone. $5 premium shipping charge will be applied to these orders in addition to the shipping calculation based on weight and delivery zip code.

Sales tax is charged on orders shipped to Michigan addresses (6%).

Rush deliveries may be possible if order is placed by phone. 800-292-3616

We require returns to be initiated by phone - 800-292-3616. Please include a copy of your invoice. Returns must include merchandise in original packaging.