We're Here To Help
Your satisfaction is important to us! Use the form below to email your questions about products, online orders, store experiences, and more.

Order Questions:
If you need help or have any other questions concerning your orders, please fill out the form or call: 800-292-3616.

Phone hours: Monday through Saturday 10am to 5pm Eastern.

Our Address:
The Candle Factory
301 W Grandview Parkway
Traverse City, MI 49684 US

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